How To Verify Cash On Delivery Orders With WhatsApp API
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WhatsApp Marketing Strategy:
How To Verify Cash On Delivery Orders
With WhatsApp API

WhatsApp Marketing Strategy: How To Verify Cash On Delivery Orders 
With WhatsApp API

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If you are an ECommerce business owner, we know you dread Cash On Delivery orders as much as we do. To add on to this, comes the fear of COD Cancellations. 

Every COD Cancellation leads to extra shipping cost to be borne by the business which results in decreased profit margins.

It's alright. We understand :)

If you get worried every time a customer places a COD order with you, then this blog will help you learn how to reduce COD Cancellations by simply verfying the COD Orders using your WhatsApp Business API. 

We are a WhatsApp Marketing Agency and we have implemented this for our clients and the results have been phenomenal. 

So, what are we waiting for? Let's get started.

 

What Are The Reasons For COD Cancellations?

Reasons for COD Cancellations

1) Customers Change Their Mind

Well, it may so happen that a customer might change his/her mind for buying the product once it's at their doorstep. It is easy for the customer to say 'No' to receiving the product since they have nothing to lose.

In that case, the Ecommerce business has to cover the shipping costs, which adds up to extra expenditure that ends up eating their profit margins. 

Though, this problem may not have any permanent solution yet, but there are software companies who are working to build a master database to identify habitual offenders through their phone numbers. This will serve like a Trucecaller for Cash on Delivery orders.

In case of repititive defaulters, the COD option could be removed,  allowing them to only make prepaid purchases.

 

2) Last Mile Delivery Issues

COD Cancellations are not always the customer's fault. Sometimes, the fault lies in the delivery agents who might decide not to deliver a product for whatever reason that might suit them.

They end up making false entries of order refusal by the customer and cancel the order which adds up to extra shipping costs that have to be borne by the Ecommerce business.

To counter this problem, it is highly recommended to have multiple delivery partners and incentivize them based on their delivery rate.

 

3) Incorrect Call Details

Sometimes people make an error entering their phone number at the time they make the order. Sometimes people make this mistake knowingly, just for the sake of their amusement.

But, this small error makes it difficult for the delivery agents to identify the address to reach the customer's place.

One way to deal with this problem is to verify the customer's phone number using WhatsApp Business API at the time the order is placed.

 

How To Use WhatsApp Business API To Verify Cash On Delivery Orders?

How To Use WhatsApp API To Reduce Cash On Delivery Cancellations

To help businesses cut down the number of COD Cancellations, they can verify the phone numbers of the customers when they try to place the order. 

This can be done by using the official WhatsApp Business API and eCommerce platforms like Shopify or WooCommerce.

Read my blog to know Easy Way To Apply And Get The Official WhatsApp Business API.

This will help identify cash on delivery orders and send them a WhatsApp Message to confirm their COD order. The customers, after receiving the confirmation message will be able to confirm or deny the order. 

This serves as a smart alternative to OTP verification and manual confirmation calls which are both time and cost consuming.

To add to this, you can use this verification technique to try increase your prepaid orders. Want to know how you can do this? Read my blog on Tips To Increase Your Prepaid Orders And Minimize Cash On Delivery Cancellations Easily.

For example,

Your business receives 100 COD orders, then with the help of your WhatsApp Business API and Ecommerce platform, you can send them confirmation messages.

Now, let's say 80 of them verified their order through the automated WhatsApp Message which means all you have to do is call the rest 20 to confirm their orders.

This saves so much time. Instead of 100 people, you only have to call 20. This helps reduces the burden on the team in-charge, reducing the time and cost spent in confirming an order. 

Ready to Take Action and Reduce Cash on Delivery Cancellations With WhatsApp?

The scope of WhatsApp Marketing is endless. You can use it not only to confirm orders but generate conversational leads, build your own custom WhatsApp ChatBots and what not.

I hope you found this information useful. Now, what are you waiting for? It's time to practice what you've learnt and worry less about COD cancellations.

If you need any further help regarding WhatsApp Conversational Marketing, feel free to hire us or learn from us.

Read my blog on 'How A WhatsApp Conversational Marketing Agency Can Do Wonders For Your Ecommerce Business.'

If you are an ECommerce business owner, we know you dread Cash On Delivery orders as much as we do. To add on to this, comes the fear of COD Cancellations. 

Every COD Cancellation leads to extra shipping cost to be borne by the business which results in decreased profit margins.

It's alright. We understand :)

If you get worried every time a customer places a COD order with you, then this blog will help you learn how to reduce COD Cancellations by simply verfying the COD Orders using your WhatsApp Business API. 

We are a WhatsApp Marketing Agency and we have implemented this for our clients and the results have been phenomenal. 

So, what are we waiting for? Let's get started.

 

What Are The Reasons For COD Cancellations?

Reasons for COD Cancellations
1) Customers Change Their Mind

Well, it may so happen that a customer might change his/her mind for buying the product once it's at their doorstep. It is easy for the customer to say 'No' to receiving the product since they have nothing to lose.

In that case, the Ecommerce business has to cover the shipping costs, which adds up to extra expenditure that ends up eating their profit margins. 

Though, this problem may not have any permanent solution yet, but there are software companies who are working to build a master database to identify habitual offenders through their phone numbers. This will serve like a Trucecaller for Cash on Delivery orders.

In case of repititive defaulters, the COD option could be removed,  allowing them to only make prepaid purchases.

 

2) Last Mile Delivery Issues

COD Cancellations are not always the customer's fault. Sometimes, the fault lies in the delivery agents who might decide not to deliver a product for whatever reason that might suit them.

They end up making false entries of order refusal by the customer and cancel the order which adds up to extra shipping costs that have to be borne by the Ecommerce business.

To counter this problem, it is highly recommended to have multiple delivery partners and incentivize them based on their delivery rate.

 

3) Incorrect Call Details

Sometimes people make an error entering their phone number at the time they make the order. Sometimes people make this mistake knowingly, just for the sake of their amusement.

But, this small error makes it difficult for the delivery agents to identify the address to reach the customer's place.

One way to deal with this problem is to verify the customer's phone number using WhatsApp Business API at the time the order is placed.

 

How To Use WhatsApp Business API To Verify Cash On Delivery Orders?

How To Use WhatsApp API To Reduce Cash On Delivery Cancellations

To help businesses cut down the number of COD Cancellations, they can verify the phone numbers of the customers when they try to place the order. 

This can be done by using the official WhatsApp Business API and eCommerce platforms like Shopify or WooCommerce.

Read my blog to know Easy Way To Apply And Get The Official WhatsApp Business API.

This will help identify cash on delivery orders and send them a WhatsApp Message to confirm their COD order. The customers, after receiving the confirmation message will be able to confirm or deny the order. 

This serves as a smart alternative to OTP verification and manual confirmation calls which are both time and cost consuming.

To add to this, you can use this verification technique to try increase your prepaid orders. Want to know how you can do this? Read my blog on Tips To Increase Your Prepaid Orders And Minimize Cash On Delivery Cancellations Easily.

For example,

Your business receives 100 COD orders, then with the help of your WhatsApp Business API and Ecommerce platform, you can send them confirmation messages.

Now, let's say 80 of them verified their order through the automated WhatsApp Message which means all you have to do is call the rest 20 to confirm their orders.

This saves so much time. Instead of 100 people, you only have to call 20. This helps reduces the burden on the team in-charge, reducing the time and cost spent in confirming an order. 

Ready to Take Action and Reduce Cash on Delivery Cancellations With WhatsApp?

The scope of WhatsApp Marketing is endless. You can use it not only to confirm orders but generate conversational leads, build your own custom WhatsApp ChatBots and what not.

I hope you found this information useful. Now, what are you waiting for? It's time to practice what you've learnt and worry less about COD cancellations.

If you need any further help regarding WhatsApp Conversational Marketing, feel free to hire us or learn from us.

Read my blog on 'How A WhatsApp Conversational Marketing Agency Can Do Wonders For Your Ecommerce Business.'

Want to Grow Your D2C eCommerce Business Profitably With WhatsApp?


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© Alpha Marketer. All Rights Reserved.
Plot no.7, Chittibabu Nagar,
Pallikaranai Chennai 600100
PrivacyTerms and conditions 

LET'S STAY CONNECTED

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Get a Free Daily WhatsApp Conversational Marketing Tip to Grow Your D2C eCommerce Business